REFUND POLICY

1.1  This Refund Policy applies to transactions made through SkinPlug (https://skinplug.cc/), operated by DIGITAL NOXEN LIMITED (company number 17413307). It covers both skins the Member buys from us and skins the Member sells to us, and a transaction requires a registered account accessed through Steam; there is no guest checkout. Nothing in this Policy limits any mandatory consumer right under UK law, including under the Consumer Rights Act 2015.

2.1  A purchased skin is delivered through a Steam trade offer to the Member's supplied trade link. Delivery is complete only once the Member accepts the trade offer and the purchased skin is recorded in the Member's Steam inventory, as verified against Steam trade records. Sending a trade offer, or leaving it pending for acceptance, does not by itself complete delivery.

2.2  We investigate and offer an appropriate remedy if the Member was charged but the skin was not received, the trade offer was never sent or did not complete, the same order was charged twice, a failed payment was nevertheless captured, or the skin supplied is faulty or materially not as described. If the Member rejects an offer, does not accept it, or the offer expires or is cancelled before acceptance, the order remains undelivered. The Member should contact us promptly, preferably within fourteen days of purchase, so that we can verify the records and, where possible, issue a fresh offer or arrange a refund where legally required or available under this Policy. If an incorrect trade link, privacy restriction, hold or Steam limitation prevents receipt, we will ask the Member to correct the issue where possible and will then try delivery again; such a problem does not mean that an unaccepted offer is treated as delivered. Any mandatory rights to a remedy remain unaffected.